returns policy

If you have any issues with items in your order it/they can be returned for a refund. We do not refund for change of mind. All items must be returned within 14 days from date of purchase.

To arrange a return:

  1. contact our customer service team on (09) 887 1438 to get your return authority number
  2. send your returned item(s) to:
    Attn: VOL Water returns
    Authority No: (from customer service)
    Hobbs Logistics
    30 Verissimo Drive
    Auckland International Airport
    Auckland

The customer is responsible for shipping the goods back to our warehouse (this excludes warranty claims).

All items must be in their original packaging for a full refund to be applied. Should the packaging be damaged a repack fee of $7.50 will be incurred (please note this excludes warranty claims).